Why can’t I receive notifications after turning on Notifications?

If push notifications from your Mercusys device on your phone don’t work correctly, please refer to the following steps for inspection:

Step 1. Check and confirm Notifications setting on your phone is enabled.

For iOS: Launch Settings > Notifications, ensure Show Previews is on Always, and the Allow Notifications for the Mercusys App is on.

Go to the phone’s Settings to turn on the Allow Notifications for the Mercusys app.

For Android: Launch Settings > Notifications & status bar > App notifications, locate the Mercusys app, and ensure the Show notifications option is on.

Go to the phone’s Settings to turn on all the relevant Notification options for the Mercusys app.

Step 2. Turn off Do Not Disturb

For iOS: Go to Settings and tap Do Not Disturb, then tap on the switch next to Do Not Disturb to turn it off.

Go to phone’s Settings page and turn off the Do Not Disturb option.

For Android: Launch Settings > Sound & vibration > Do not disturb, locate the Do not disturb option, and set it to Off.

Turn off the Do Not Disturb on the Sound & vibration page.

Step 3. Check and ensure the Wi-Fi & Cellular connection on the phone is working properly.

Please contact Mercusys technical support with the following information if you still encounter push notification issues after the above suggestions.

1) Your Mercusys ID or cloud account;

2) The brand & model of your phone and its Android/IOS version;

3) Whether you have tried all the suggestions listed above or not. If yes, what are they?