How to avoid noise when monitoring the sound from MERCUSYS camera

MERCUSYS cameras are capable of not only monitoring video streams from the camera but also monitoring sound collected by the built-in microphone on the cameras. You can turn on/off the sound feature like the monitor screen as below. But to increase or decrease the volume, you need to press the volume button on your phone.

Why is there noise?

Noise is a physical phenomenon, and it's actually inevitable. Basically, IP cameras, including other brands, have more or less background noise. And those cameras that seem to generate less noise probably have worse sound-collecting performance. MERCUSYS cameras are designed with a sensible sound collector, which might make some noise in your monitor. Even though it is inevitable at present, we are still trying our best to make improvements and searching for better solutions.

How to reduce the noise

1. Please keep your mobile device away from the camera as much as possible. The MERCUSYS camera is designed for remote access and monitoring via cloud service, local usage in close range may cause interference and noise between your mobile device and the camera.

2. Please reduce the output volume below 50% since a louder volume may enlarge the noise decibels. A value between 40%-50% is suggested with not only good sound quality but also minimum noise decibels. As long as you keep focused on our cloud camera, you will see our progress on new models.

Your understanding is highly appreciated!