How to reset my MERCUSYS camera

There are two methods to reset the MERCUSYS camera to its default settings.

Method 1: Use the RESET button

For Pan&Tilt Security Camera

While the camera is powered on, tilt the camera lens up, then press and hold the RESET button for at least 5 seconds until the LED blinks red. The camera will reset and reboot.

Method 2: Remove the camera via the MERCUSYS App

1. On the Cameras page, tap on “manage”.

2. On the Live View page, tap the gear icon to enter the Device Settings page.

3. Tap “Remove Camera” at the bottom to remove the camera from your MERCUSYS account. The camera will be removed from your account and reset to the default settings.

If you cannot reset your camera successfully, please try the following steps：

1. Make sure your camera can be powered on.
2. Please do not operate after power-on, wait 10 minutes and try to reset again.

If the issue is still the same, please contact MERCUSYS technical support.